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General Terms and Conditions of Use and Sale (GTCU/GTC)

Clubhouse – [app.clubhouse.mu & clubhouse.mu] – Online Booking and Payment

Last updated: 22/04/2026

1. Introduction

These General Terms and Conditions of Use and Sale (hereinafter referred to as the “GTCU/GTC”) govern access to, use of, and transactions carried out on the online booking platform app.clubhouse.mu (hereinafter referred to as the “Site”).

The Site allows users (hereinafter referred to as the “Client”) to book and pay online for time slots for tennis and padel courts operated by Clubhouse (hereinafter referred to as “Clubhouse”).

Any use of the Site implies full and unconditional acceptance of these GTCU/GTC, in accordance with the Electronic Transactions Act 2000 of the Republic of Mauritius.

2. Legal Information and Liability

  • Trade name: Clubhouse
  • Nature of activity: Operation of sports facilities (Tennis & Padel)
  • Address: Clubhouse – Vanilla Connect – Grande Rivière Noire – Mauritius
  • Country: Republic of Mauritius
  • Email: tennispassion.mu@gmail.com

ClubHouse operates as a provider of sports services under Mauritian law.
ClubHouse endeavors to provide accurate and regularly updated information. However, it shall not be held liable for:

  • material errors, including but not limited to pricing, availability, schedules, descriptions or display errors resulting from technical or human mistakes.
  • temporary interruptions of the Site.
  • technical malfunctions beyond its reasonable control.

3. General Terms of Sale

3.1 Booking Process

  • Bookings are made exclusively via app.clubhouse.mu.
  • Any booking is deemed final and binding upon payment confirmation.
  • The Client acknowledges having the legal capacity required to enter into a contract. In this regard, the Client warrants that they are of legal age, not subject to any legal protection measure, and are acting in their own name or with the necessary authorization.

3.2 Payment

  • Payment is due at the time of booking.
  • Accepted payment methods are those displayed on the Site.
  • Payments made on the Site are processed through a secure payment solution operated by third party payment service providers compliant with PCI DSS standards. Clubhouse does not collect, store, or directly process any credit or debit card data.

3.3 Pricing

  • Prices are displayed in Mauritian Rupees (MUR or Rs), inclusive of all applicable taxes.
  • The applicable prices are those in effect at the time of booking.
  • In accordance with Mauritian law, no retroactive refund shall be due in the event of a subsequent price change.

3.4 Cancellation, Modification and No Show

  • Cancellation conditions are specified at the time of booking.
  • Unless otherwise stated:
    • unattended bookings are non-refundable,
    • late cancellations do not give rise to any refund.
  • In case of cancellation by Clubhouse (weather conditions, force majeure, safety constraints), a rescheduling or refund may be offered.

4. Scope and Nature of the Service

Any booking is strictly personal, valid only for the reserved time slot, and may not be assigned, resold or used for commercial purposes without the prior consent of Clubhouse.

The service includes:

  • access to the reserved court,
  • normal use of the associated facilities.

Clubhouse does not assume any obligation of result, in particular with regard to sports performance or individual satisfaction.

5. Disclaimer – Safety, Health and Liability

The Client acknowledges that playing tennis and padel involves inherent risks associated with sporting activities.

Accordingly:

  • the Client declares that they are medically fit to participate in sports activities,
  • Clubhouse declines all liability for accidents resulting from improper, careless or non-compliant use of the facilities,
  • personal belongings remain under the sole responsibility of the Client.

This clause applies within the limits permitted by Mauritian law.

6. Privacy

Personal data collected through the Site is processed in accordance with the Data Protection Act 2017 (Mauritius).
Full details regarding data processing, retention and user rights are set out in the Privacy Policy, accessible on the Site and forming an integral part of these GTCU/GTC.
Technical cookies may be used to ensure the proper functioning of the Site and payment services.

7. Data Security

Clubhouse implements reasonable technical and organizational security measures in order to :

  • protect personal data against unauthorized access
  • prevent any loss, alteration or disclosure.

Data is retained only for the duration necessary to fulfil contractual and legal purposes.

8. Applicable Law

These GTCU/GTC are governed by and construed in accordance with the laws of the Republic of Mauritius, in particular:

  • the Electronic Transactions Act,
  • the Data Protection Act,
  • the general law of obligations.

9. Jurisdiction and Dispute Resolution

In the event of a dispute:

  1. The parties shall endeavor to seek an amicable settlement.
  2. Failing such settlement, the courts of the Republic of Mauritius shall have exclusive jurisdiction.

10. Amendments

Clubhouse reserves the right to modify these GTCU/GTC at any time.
The version enforceable against the Client is the one published on the Site on the date of the booking.

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